When we completely updated this user's manual website, we added individual pages to cover the most frequently asked questions we have received over the last 15 years. If you haven't already, please expand the top menus to view all the sub-pages under the main topics. You may find the details you are looking for. This site also has a keyword search in the upper right sidebar.
With that being said, below you will find the current FAQs. Just click on a question to reveal the answer.
Yes. the recent changes pertain to ACH transactions. Vcheck is based on Remotely Created Checks technology which ACH guidelines.So you can still use our check printing software system to accept checks by phone, by FAX and from your website.
No. Vcheck can only be used for Checking Accounts that use a 9-digit ABA routing and check account number. Money orders and cashier checks must be in their original form to be negotiable. Debit cards use a 16 digit credit card format number and most savings accounts don't allow "checking" to be done.
No. Vcheck can only be used on checks from US based checking accounts. The laws concerning Remotely Created Checks are not the same in other countries. However, you can accept checks from a US Bank if the account holder has a Canadian or other address. You have to do this by using the Customers - Phone Order form. The standard online Vcheck form can not be used for this due to data validation.
If you are using our system you may wonder how you do checks if a customer calls or faxes in their check data. You simply go to a special Customers - Phone Order Vcheck form and fill in the data there. That data will be processed as if the customer had submitted it themselves. See this page for details.
Yes. You may upgrade your account to a higher level of service or add optional upgrades at any time during your subscription period. See this page for details.
If the MICR line (routing number, account number) looks like the correct font face but isn't printing on the checks where it needs to be - see this page on PDF Adjustments and also the Printing Checks page.
If the MICR line is printing is funny characters instead of MICR symbols - this is a problem with Adobe Reader. It is not recognizing the embedded MICR font. Please see the right sidebar for options to Adobe.